Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proofs received prior to order cancellation.
Prior to return, all merchandise requires specific return authorization from the factory and must be made within 60 days of invoice date in order to be eligible for credit. First quality blank returns are subject to a restocking fee.
All printed merchandise can not be returned or refunded once items are imprinted, unless there is a manufacturing defect. Any claims must be made within 7 business days of receipt and will be reviewed case by case.
delivery of goods
Production time is approximately 10-15 business days once an order is approved. Transit times after the order is shipped can vary from 1 to 5 business days (pending carrier times). Some items such as wearable and larger orders can take up to 20 business days. Please inquire if you need a specific date of delivery and we will try to meet your in hands date.